FREQUENTLY ASKED QUESTIONS
We advise that you call our after sales department on 0344 815 3742. Alternatively, if you are an end-user calling outside of the UK, we recommend contacting your local distributor who will be able to assist you further.
For any information relating to warranty, we recommend that you contact the distributor that you purchased the product(s) from.
Please type in a model number or name into the search bar at the top. If you are still having problems finding it, please contact us on 0344 815 3742 and we will try our best to help.
Please contact our Spares and After Sales helpline on 0344 815 3742 who will help with your enquiry.
If a product is to be used in a potentially explosive atmosphere, it must be ATEX Approved. In order for a product to become ‘ATEX Approved’ it need to have been tested and certified to ensure that it meets the acceptable standards and is eligible to display the ‘CE’ and ‘Ex’ marks. The ‘CE’ and ‘Ex’ marks both indicate that the product complies with the essential ATEX Certification. To view our full range of ATEX Approved products or for more information on what this includes, please visit the ATEX section of this website.
The Internal refrigeration chamber of all of our ATEX approved products are classified as Zone 2, category 3 when the door is closed. The external parts of the refrigerator are classed as a safe area and therefore do not need to comply with the requirements of the Directive.