FAQs

FAQs

We sell our products through a wide variety of international and regional distributors. To find your nearest distributer, please click here
If you are a distributor calling outside of the UK, we advise that you call our after sales department. Alternatively, if you are an end-user calling outside of the UK, we recommend contacting your local distributor who will be able to assist you further.
The easiest and quickest way to get hold of one of our brochures is to download an electronic PDF version from the brochures section of this website.
The user Manuals for all of our products can be found on the individual product pages. These are PDF format and can be easily downloaded and printed by the user. If you cannot find a user manual or have a question regarding some of the information found in them, please do not hesitate to contact us on (+44) 0844 815 3755 at export@gdpa.co.uk
For any information relating to warranty, we recommend that you contact the distributer that you purchased the product(s) from.
Please type in a model number or name into the search bar at the top. If you are still having problems finding it, please contact us on 0844 815 3755 and we will try our best to help.
Please contact our Spares and After Sales helpline on 0844 815 3755 who will help with your enquiry.
If a product is to be used in a potentially explosive atmosphere, it must be ATEX Approved. In order for a product to become ‘ATEX Approved’ it need to have been tested and certified to ensure that it meets the acceptable standards and is eligible to display the ‘CE’ and ‘Ex’ marks. The ‘CE’ and ‘Ex’ marks both indicate that the product complies with the essential ATEX Certification. To view our full range of ATEX Approved products or for more information on what this includes, please visit the ATEX section of this website.
The Internal refrigeration chamber of all of our ATEX approved products are classified as Zone 2, category 3 when the door is closed.
The external parts of the refrigerator are classed as a safe area and therefore do not need to comply with the requirements of the Directive.

Troubleshooting

Data Logger

(1) Are you using the same PC on which the data logger software was downloaded from the disc?
(2) Try re-installing the software from the disc, then try to download the temperature data from the logger again.
(3) If there is still an issue, please contact us for advice.

Medical

(1) The condenser needs to be cleaned. Clean / dust the back of the appliance.
(1) There may be an issue with the temperature sensor probe.
(2) Please request a service visit.
(1) The temperature is stabilising (recovering) after the defrost cycle. This is normal.
(1) It will take some time for the fridge to get down to within the range of 2°C to 8°C (for pharmacy fridges) from room temperature and so the high temperature alarm will sound.
(2) Cancel the alarm by pressing the mute button, and allow some time for the temperature to stabilise.
(3) The alarm may sound again after 15 minutes, if so cancel it again until it pulls down to between 2°C to 8°C
(1) The appliance is running through the defrost operation, which should not be a fault as long as it does not stay in defrost mode for too long. The ‘DF’ message normally lasts for 6 minutes, but if you press any button while ‘DF’ is displayed, the message will continue for another 6 minutes. ‘DF’ will normally appear 3 times in a 24 hour period.
(2) Have the defrost duration and frequency settings been set correctly on the controller?
(3) If the issue persists, please request a service visit.
(1) What is the current temperature on the display? (This indicates if the appliance is still out of range, or has since stabilised. If the temperature has stabilised, it may only be necessary to reset the temperatures and monitor the appliance).
(2) Has the door been left open by accident? Close the door, reset the temperatures and monitor.
(3) When were the temperatures last reset? (If only being reset in the morning, the following morning you may observe a high temperature relating to the previous day when the door was opened for dispensing. It is better to reset the temperatures both morning and evening, and monitor the appliance. If the appliance is definitely being reset in the evening and the door left firmly shut overnight, but the user comes in to a high temperature reading the following morning, then that is more of a cause for concern).
(4) What is the high temperature that was recorded? (Up to about 13°C is usually no cause for concern as this relates to room temperature air entering the appliance when the door was opened. But if the high reading was, say, higher than 13°C, the appliance has been running with the door closed for more than 2 hours, and has not been turned off or subject to a power cut, then that would indicate an issue).
(5) Have the set point and hysteresis values been set appropriately and all other settings checked?
(6) Is the door closing and sealing well?
(7) Can you hear the motor at the back of the appliance running? (If not, there may be an issue with control unit or the motor ). Does the motor run all the time?
(8) Does the fan inside the appliance run at all (not on laboratory models)?
(9) If the issue persists, please request a service visit.
(1) Has the door been opened recently for dispensing? (If so, reset the stored temperatures and monitor the appliance).
(2) When were the temperatures last reset? (If only being reset in the morning, the following morning you may observe a high temperature relating to the previous day when the door was opened for dispensing. It is better to reset the temperatures both morning and evening, and monitor the appliance. If the appliance is definitely being reset in the evening and the door left firmly shut overnight, but the user comes in to a high temperature reading the following morning, then that is more of a cause for concern).
(3) What is the high temperature that has been recorded? (Up to about 13°C is usually no cause for concern as this relates to room temperature air entering the appliance when the door was opened).
(4) Has there been no alarm sound? (If the appliance had been out of temperature range for more than 15 minutes, then the alarm would have sounded and the display would have flashed).
(5) Have the set point and hysteresis values been set appropriately and all other settings checked?
(6) Is the appliance overloaded? Is there enough ventilation? Is it close to a heat source? Is the room very cold (below 10°C)?
(7) Is the door closing and sealing well?
(8) Can you hear the motor at the back of the appliance running? (If not, there may be an issue with control unit or the motor ). Does the motor run all the time?
(9) Does the fan inside the appliance run at all (not on laboratory models)?
(10) If the issue persists, please request a service visit.
(1) What is the current temperature on the display? (This indicates if the appliance is still out of range, or has since stabilised. If the temperature has stabilised, it may only be necessary to reset the temperatures and monitor the appliance).
(2) When were the temperatures last reset? (This gives an indication of when the low temperature may have been recorded).
(3) What is the low temperature that was recorded? (On fridges, if just below range by 1 or 2°C, try adjusting the set point slightly higher and the hysteresis slightly lower so that the temperature does not go too low. If the fridge is going below 0°C, then please request a service visit).
(4) Is the appliance over loaded or close to a heat source so that the motor is running too much?
(5) Is the door closing and sealing well?
(6) Can you hear the motor at the back of the appliance running? (If not, there may be an issue with control unit or the motor ). Does the motor run all the time?
(7) Does the fan inside the appliance run at all (not on laboratory models)?
(8) If the issue persists, please request a service visit.
(1) What is the current temperature on the display? (This indicates if the appliance is still out of range, or has since stabilised. If the temperature has stabilised, it may only be necessary to reset the temperatures and monitor the appliance).
(2) When were the temperatures last reset? (This gives an indication of when the low temperature may have been recorded).
(3) What is the low temperature that was recorded? (On fridges, if just below range by 1 or 2°C, try adjusting the set point slightly higher and the hysteresis slightly lower so that the temperature does not go too low. If the fridge is going below 0°C, then send please request a service visit).
(4) Is the appliance over loaded or close to a heat source so that the motor is running too much?
(5) Is the door closing and sealing well?
(6) Can you hear the motor at the back of the appliance running? (If not, there may be an issue with control unit or the motor ). Does the motor run all the time?
(7) Does the fan inside the appliance run at all (not on laboratory models)?
(8) If the issue persists, please request a service visit.
(1) Has the door dropped a little or is it misaligned? (If so, the latch from the lock barrel may not be connecting with the slot in the lid of the appliance, so the lock is not engaged. Please request a service visit).
(1) Has the keypad been locked in error? Deactivate the keypad lock by pressing the key / lock symbol.
(1) This may be normal as the controller is displaying an average temperature from a number of readings.

Medical – models with the most recent controller

(1) Appliance is in standby mode. Press the ‘standby’ (power) button for six seconds and the appliance will power up.
(1) This is normal – it indicates that the compressor (motor) is running.
(1) This is normal – it indicates that the evaporator fan (internal fan) is running.

Ultra Low

(1) The upright models use electronic locks.
(2) Try turning the power to the appliance off for a few moments, then turn the power back on.
(3) If the unlock symbol will still not work on the controller, then please request a service visit.
(1) This may be normal if the door/lid is opened as room air temperature will enter and could raise the air temperature within the cavity quite considerably, although only for a few moments.